Signing in

How do I sign in for the first time?

You do not create your own account: someone invites you, and the invitation lands in your email. The link in it takes you to the Choose a password screen.

1. Open the invitation email and follow its link. It stays valid for seven days.
2. Choose your password. A few unrelated words make a strong one; length matters more than symbols, and there are no rules about digits or capitals.
3. Press Set password and sign in. That is one step: the moment the password is set you are signed in and on your board.

How do I sign in day to day?

Go to the sign-in page, enter your Email and Password, and press Sign in. If the pair is wrong, the message deliberately does not say which half: that is a small protection for everyone's accounts, not a bug.

Accounts from before passwords existed still work: use Forgot password on the sign-in page, and the email it sends takes you straight to choosing one. From then on you sign in with it like everyone else.

I forgot my password. What now?

1. On the sign-in page, press Forgot your password?.
2. Enter your email address and press Send reset link. The confirmation reads the same whether or not the address matches an account, on purpose.
3. Open the email and choose a new password. The reset link is valid for 30 minutes and works exactly once.

How do I change my password?

While signed in, press Change your password at the bottom of the sidebar, next to signing out. You confirm your current password, then choose the new one.

What happens on my other devices when a password changes?

Setting, changing or resetting a password signs that account out everywhere else: every other browser and phone needs the new password the next time it is used. Only the device where the change was made stays signed in.

Who creates accounts?

• Office accounts are invited by a manager from the Team screen, which also chooses their role. The invitation email carries the set-password link above.
• Tour operator accounts invite themselves forward: any of an operator's own people can invite a colleague from My Team inside the portal. The colleague always joins that same operator, as an operator, and nothing else.
• The office keeps the safety valve: the Team screen lists everyone in the company, operator people included, and a manager can deactivate any of them.

Because inviting is this easy, nobody should share an account: every person gets their own sign-in, and every change in TourCockpit is recorded under the person who made it.

Where do I change my own details?

My profile holds what is yours: your name, the WhatsApp number your alerts travel to, and which alerts you want. Your email, your role and your company are shown there but are the office's to change — the email is how you sign in, and the role decides what you may do.

If you work at a reseller, this is where you set your own WhatsApp number. Before it existed you had to ask the office to type it for you, which meant the people who most needed to be reached were the only ones who could not say where.

Turning the alerts off silences WhatsApp only. The message still arrives in your in-app inbox, because a change to a booking you have already sold is something you need to see even if you would rather your phone stayed quiet.

Where does my language choice live?

The Language switcher sits at the bottom of the sidebar. Your choice is saved to your account, not just to the browser, so it follows you to any device, and the emails TourCockpit sends you arrive in it too.

Before you have chosen anything, TourCockpit takes its first guess from your browser's language at sign-in. The guess never overwrites a choice you have made yourself.