--- title: "Signing in" url: https://tourcockpit.com/help/signing-in lang: en description: "You sign in to TourCockpit with your email and a password, or with the Google account on that email. This page explains the first sign-in from an invitation, what to do when a password is forgotten, how to change it, and who creates accounts in the first place." --- # Signing in You sign in to TourCockpit with your email and a password, or with the Google account on that email. This page explains the first sign-in from an invitation, what to do when a password is forgotten, how to change it, and who creates accounts in the first place. ## How do I sign in for the first time? You do not create your own account: someone invites you, and the invitation lands in your email. The link in it takes you to the Choose a password screen. 1. Open the invitation email and follow its link, the newest one when a reminder has arrived since: each reminder carries a new link and retires the one before it. A link nothing has replaced lasts seven days. 2. Choose your password. A few unrelated words make a strong one; length matters more than symbols, and there are no rules about digits or capitals. 3. Press Set password and sign in. That is one step: the moment the password is set you are signed in. What comes next is a short introduction rather than the board. A tour operator watches one film, about a minute, and reaches the portal at the end of it; there is no way past it, so open the invitation when you have that minute. The office gets a handful of clips instead, each with Watch later: take them now, or put them off and finish them from the reminder that sits at the top of every screen until you do. A clip you have finished stays on the list to play again, and all of them live on the Help pages afterwards. If the link has expired, nothing is lost: ask the person who invited you to invite you again, and a fresh email arrives. ## How do I sign in day to day? Go to the sign-in page, enter your Email and Password, and press Sign in. If the pair is wrong, the message deliberately does not say which half: that is a small protection for everyone's accounts, not a bug. Accounts from before passwords existed still work: use Forgot your password? on the sign-in page, and the email it sends takes you straight to choosing one. From then on you sign in with it like everyone else. Above the form, Continue with Google signs you in with the Google account on the same address, so there is no password to remember. After an invitation you can use it straight away: you are not asked to choose a password, and My Profile offers Set a password if you want one as well. It signs in the account you already have and never makes one: a Google address nobody has invited is answered with This Google account's email has no TourCockpit account. Ask the office that works with you to invite you. A password, when you have one, works alongside it, and either way in is the same account. If you lose the Google account, Forgot your password? lets you choose a password instead. The button is on the sign-in page only where your tour company's TourCockpit has Google switched on. ## I forgot my password. What now? 1. On the sign-in page, press Forgot your password?. 2. Enter your email address and press Send reset link. The confirmation reads the same whether or not the address matches an account, on purpose. 3. Open the email and choose a new password. The reset link is valid for 30 minutes and works exactly once. ## How do I change my password? While signed in, press Change your password at the bottom of the sidebar, next to signing out. You confirm your current password, then choose the new one. ## What happens on my other devices when a password changes? Setting, changing or resetting a password signs that account out everywhere else: every other browser and phone needs the new password the next time it is used. Only the device where the change was made stays signed in. This is a safety feature: if a password is reset because it may have leaked, whoever had the old one is out the moment the new one exists. ## Who creates accounts? - Office accounts are invited by a manager from the Team screen, which also chooses their role. The invitation email carries the set-password link above. - Tour operator accounts invite themselves forward: any of an operator's own people can invite a colleague from My Team inside the portal. The colleague always joins that same operator, as an operator, and nothing else. - The office keeps the safety valve: the Team screen lists everyone in the company, operator people included, and a manager can deactivate any of them. Because inviting is this easy, nobody should share an account: every person gets their own sign-in, and every booking, departure and reference row they change is recorded under their name. ## Where do I change my own details? My profile holds what is yours: your name, the WhatsApp number your notifications travel to, a Notifications card with what you receive and how, each one Email, WhatsApp or Off as that notification allows, and an Emails list of every message TourCockpit has sent you, each one openable exactly as it arrived and each saying what became of it, with the reason the receiving mail service gave when one came back. When you work for more than one company, each has its own Notifications card, because what you receive is chosen company by company. One marked In your bell too also lands in your inbox while it is on. Your email, your role and your company are shown there but are the office's to change: the email is how you sign in, and the role decides what you may do. If you work at a reseller, this is where you set your own WhatsApp number. Before it existed you had to ask the office to type it for you, which meant the people who most needed to be reached were the only ones who could not say where. Turning the alerts off silences WhatsApp only. The message still arrives in your in-app inbox, because a change to a booking you have already sold is something you need to see even if you would rather your phone stayed quiet. ## Where does my language choice live? The Language switcher sits at the bottom of the sidebar. Your choice follows you: every device you are signed in on reads in it from its next page, and the latest choice wins, wherever you made it. Until you choose, the app follows your browser's own language, and shows English when that is not one of the languages it speaks. The emails and WhatsApp messages TourCockpit sends you are written in the language you chose. Until you choose one, they use the language of the browser you first signed in from.