---
title: "My Team: your agency's own people"
url: https://tourcockpit.com/help/operator-team
lang: en
description: "My Team lists the people from your agency who can sign in and book, and lets you invite a colleague yourself, without going through the office. Everyone you add books on your agency's behalf and sees only your agency's bookings."
---

# My Team: your agency's own people

My Team lists the people from your agency who can sign in and book, and lets you invite a colleague yourself, without going through the office. Everyone you add books on your agency's behalf and sees only your agency's bookings.

## What does My Team list?

Your own agency's people, and nobody else's: each row is a colleague with their name, Email, and whether they are Active or Deactivated. The heading carries your agency's name and how many of you are active. Other agencies never appear here, just as you never appear on theirs.

## How do I invite a colleague?

1. Type their full name and email in the form at the top.
2. Press Send invite. That is all; the office is not involved.

Your colleague receives an email whose link opens Choose a password. They set their own password, are signed in, and from then on sign in with email and password. If their address is a Google account and your tour company has Google switched on, they can press Continue with Google on the sign-in page instead and are never asked for a password at all. The link stays valid for seven days. Until they join, a reminder with a fresh link follows one, four and eleven days after the invitation, and each new link retires the one before it, so the newest email is the one to open; if they still have not joined after the third, you are told in your Inbox.

An invitation from here can only ever create a colleague inside your own agency. There is no agency to choose and no role to choose, which is exactly the point.

## What can a colleague do?

Everything you can: check availability, book a guest, and edit or cancel your agency's bookings. Every booking they make carries your agency's name, and the office also sees which person acted, because each booking and each change records who entered it.

## How do I deactivate a colleague?

Deactivate on their row, then confirm. From that moment they cannot sign in, and their past bookings stay exactly as they were. Deactivating here is one way: a deactivated row moves to the end of the list with the name struck through, and shows Contact the office, because restoring someone is the office's call, not the desk's.

## What do my colleagues see?

Your desk's world, nothing more. A colleague sees your agency's bookings and availability the same way you do. Another agency's guests, bookings and numbers never appear, for them or for you.